Orders can be placed by any of the following methods: on our website, by phone, fax, email or mail.
There is no minimum quantity for orders; we accept orders of all sizes and quantities.
Free Shipping Products:
Please make sure that you provide a correct address or you will incur the $5.00 address correction charge from UPS for ground shipments and $10 for expedited shipments.
UPS automatically protects every shipment against loss or damage up to a value of US $100.00. By adding our shipping insurance option, you can request additional protection up to US$50,000.00 per package. We will not hold any responsibility for lost packages if you do not select this option and UPS loses or damages your package.
International shoppers are welcome to place orders on our site. Currently, the only payment methods available are Paypal and wire transfers. We do not accept credit cards that are issued by international financial institutions.
Shipping charges for international orders can be calculated on our website and you may select UPS or the US Postal Service as your shipping carrier. We strongly recommend UPS as it is more secure and provides a tracking number. UPS will charge additional taxes and duty fees upon delivery which you will be held responsible for. Orders shipped via the US Postal Service are picked up once a week. They are occasionally delayed at Customs and they are more likely to get lost in transit. If your package was insured, we cannot make a claim until 45 days have passed from the ship date. If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries *. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
Orders may take up to 10-15 business days to process. The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment from the post office and it is returned to us, you will not be refunded for shipping and you will be charged a 25% restocking fee. You may contact us at: 1-888-674-4307
*Those restricted countries are: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina, Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia
Backordered items will ship separately as soon as the item becomes available. The backordered item will ship at no extra cost.
Due to H1N1 demand and high backorder, there will be no cancellations on backordered masks.
|Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your refund. Returns will be inspected prior to issuing credit. Restocking fees may be waived if exchanging for another item of equal or greater value.|
By Return Policy:
All products except (Furniture, Special Order, Non Stock, Items with Expiration Date, Hygienic Items** and Discontinued Products) will be accepted by Medexline.com for credit, exchange or repair, at MedexSupply.com's discretion within 30 days from the ship date. Medexline will guarantee products for 30 Days. After 30 days, the manufacturer's warranty applies.
** Hygienic items include Open Pillows, Toilet Seats, Braces, Commodes etc. If a defective product can be replaced or repaired, a return will be considered as part of the Standard Return Policy and may be subject to a Restocking Fee.
TERMS & POLICIES:
For all prices and products: We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. MedexSupply.com is not responsible for manufacturer price changes, which may occur at any time without notice.
Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.
Cancelled orders containing items that have been ordered in to our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may also be subject to restocking fees. Special Orders Items or Items Made Per Order may not be cancelled once order is processed.
|CATALOGS & COUPONS|
We currently do not have an updated catalog. To better serve you, we can email you an updated pricelist in Excel format. Be sure to check out our website as it is daily updated with new products. If you are looking for a specific item and cannot find it on our site, please contact us and we will do our best to help you find it. Some items not listed on our website can be specially ordered for you.
On occasion we send out promotional emails with discount coupons that you can apply to your next order with us. These coupons will remain in your coupon folder until you redeem them or until they expire.
Thank you for choosing Medexline! We are looking forward to serving you!